Name and contact details of the responsible person and his representative
At the Alster 16
20099 Hamburg, Germany
Tel .: +49 40 - 22867530
Fax: +49 40 - 22867539
Authorized Managing Directors: Natalie Franz
For security reasons and to protect the transmission of personal data and other confidential contents (for example, orders or inquiries to the person responsible), this website uses an SSL or Internet connection. TLS encryption. You can recognize an encrypted connection by the string "https: //" and the lock icon in your browser bar.
"Personal data" means any information relating to an identified or identifiable natural person (hereinafter the "data subject"); a natural person is regarded as identifiable, which can be identified directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier or one or more special features, the expression of the physical , physiological, genetic, mental, economic, cultural or social identity of this natural person.
"Processing" means any process performed, with or without the aid of automated procedures, or any such process associated with personal data, such as collecting, collecting, organizing, organizing, storing, adapting or modifying, reading out, and querying Use, disclosure by transmission, dissemination or other form of provision, matching or linking, restriction, erasure or destruction.
"Restriction of processing" is the marking of personal data stored with the aim of limiting its future processing.
"Profiling" means any kind of automated processing of personal data which consists in using that personal data to evaluate certain personal aspects relating to a natural person, in particular aspects relating to job performance, economic situation, health, to analyze or predict personal preferences, interests, reliability, behavior, location or change of location of that natural person.
"Pseudonymisation" means the processing of personal data in such a way that the personal data can no longer be assigned to a specific data subject without additional information being provided, provided that such additional information is kept separate and subject to technical and organizational measures to ensure that the personal data Data should not be assigned to an identified or identifiable natural person.
"File system" means any structured collection of personal data accessible by specific criteria, whether that collection is centralized, decentralized or organized according to functional or geographical considerations.
'Controller' means the natural or legal person, public authority, body or body which, alone or in concert with others, decides on the purposes and means of processing personal data; where the purposes and means of such processing are determined by Union law or the law of the Member States, the controller or the specific criteria for his appointment may be provided for under Union or national law.
"Processor" means a natural or legal person, public authority, body or body that processes personal data on behalf of the controller.
"Recipient" means a natural or legal person, public authority, agency or other entity to whom personal data are disclosed, whether or not it is a third party. However, authorities which may receive personal data under Union or national law in connection with a particular mission are not considered to be recipients; the processing of such data by the said authorities shall be in accordance with the applicable data protection rules in accordance with the purposes of the processing.
"The third party" means a natural or legal person, public authority, body or body other than the data subject, the controller, the processor and the persons authorized under the direct responsibility of the controller or processor to process the personal data.
"Consent" means the expression of the individuals will voluntarily in a particular case, in an informed and unambiguous manner, in the form of a statement or other unambiguous confirmatory act that indicates to the data subject that they are processing personal data relating to them Data agrees.
We collect and process the following personal information about you:
- Contact and address information, provided you have provided us with your contact information or registered on our site.
- Online identifiers (such as your IP address, browser type and browser version, the related operating system, referrer URL, IP address, file name, access status, amount of data transferred, date and time of the server request).
- Payment information, if you have given us the same.
- Social media identifiers.
- Processing purposes
We process your data for the following purposes:
- for the desired contact,
- for the execution of contracts with you, in particular, the processing of orders and the creation of invoices and the administration of your customer account,
- to update our offer to you (e.g., information about new services or special promotions),
- for advertising purposes,
- to send the e-mail newsletter, if you have registered for it
- for quality assurance and
- for our statistics.
Legal basis of data processing
The processing of your data is done on the following legal bases:
- Your consent in accordance with Art. 6 para. 1 lit. a) GDPR,
- to carry out a contract with you in accordance with Art. 6 para. 1 lit. b) GDPR
- to fulfill legal obligations according to Art. 6 para. 1 lit. c) GDPR or
- from a legitimate interest according to Art. 6 para. 1 lit. f) GDPR.
Insofar as the processing of your personal data is based on legitimate interests. Art. 6 para. 1 lit. f) support DS-GMO are such
- the improvement of our offer,
- the protection against abuse and
- the management of our statistics.
We receive the data from you (including the equipment you use). If we do not collect the personal data directly from you, we will also inform you of the source of the personal data and, if applicable, whether they originate from publicly available sources.
Recipients or categories of recipients of personal data
When processing your data, we work with the following service providers who have access to your data:
- Providers of web analytics tools.
- Payment service
- Transport companies and shipping partners
- When processing your data, we use service providers who have access to your data as contracted processors to conduct credit inquiries
There is a transfer of data to third countries outside the European Union. This is done on the basis of statutory contractual provisions that are intended to ensure adequate protection of your data and that you can consult upon request.
We store your personal data only as long as it is necessary for the achievement of the processing purpose or is subject to the storage of a legal retention period.
We store your data,
- if you have consented to the processing at the latest until you revoke your consent,
- if we need the data to carry out a contract at most as long as the contractual relationship with you or statutory retention periods are in effect,
- if we use the data on the basis of a legitimate interest at most as long as your interest in deletion or anonymization does not prevail.
They have the right - sometimes under certain conditions - to
- Request information about the processing of your data free of charge as well as the receipt of a copy of your personal data. Information you can u.a. require the purposes of the processing, the categories of personal data being processed, the recipients of the data (if disclosed), the duration of the storage or the criteria for determining the duration;
- Correct your data. If your personal data is incomplete, you have the right, under consideration of the processing purposes, to complete the data;
- Clear or block your data. Reasons for the existence of a cancellation / blocking claim can i.a. the revocation of the consent on which the processing is based, the data subject objects to the processing, the personal data were processed unlawfully;
- Limit the processing;
- Object to the processing of your data;
- Revoke your consent to the processing of your data for the future; and
- Complain to the competent authority about inadmissible data processing.
Requirement or obligation to provide data
Unless specifically stated in the survey, the provision of data is not required or required. Such an obligation may arise from statutory provisions or contractual arrangements.
Further information on data protection
Contact form / customer support
The contact form on our website is an easy way to get in contact with us quickly. In order to make contact possible, some fields are marked as mandatory fields. By filling out the fields and selecting "Submit", you agree that your data will be sent to us by email with the message. The data is not stored on the web server.
As part of customer support, you have the opportunity to contact us via our website. In doing so, you provide us with your contact information voluntarily. Your personal data transmitted to us will be stored automatically, the processing being solely for the purpose of processing your request to us. A passing on to third does not take place.
Data processing when opening a customer account and for contract execution
According to Art. 6 para. 1 lit. b DSGVO, personal data will continue to be collected and processed when you provide it to us for the purpose of concluding a contract or opening a customer account. Which data are collected, can be seen from the respective input forms. A deletion of your customer account is possible at any time and can by a message to the o.g. Address of the person responsible. We save and use the data you have provided for the execution of the contract. After completion of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial retention periods and deleted after expiration of these periods, unless you have expressly consented to a further use of your data or a legally permitted further data use by our side which we will inform you accordingly below.
Data processing for order processing
In order to process your order, we cooperate with the following service providers who support us wholly or partially in the execution of closed contracts. These personal data will be transmitted to these service providers in accordance with the following information.
The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of the contract, insofar as this is necessary for the delivery of the goods. We will pass on your payment details to the commissioned bank as part of the payment process if this is necessary for the payment process. If payment service providers are used, we will inform you explicitly below. The legal basis for the transfer of the data is Art. 6 para. 1 lit. b DSGVO.
In order to fulfill our contractual obligations to our customers, we work together with external shipping partners. We only give your name and delivery address for the purpose of the delivery of goods Art. 6 para. 1 lit. b DSGVO to a shipping partner chosen by us.
If you subscribe to our newsletter, we will use the information required or separately provided by you to send you regular e-mail newsletters. The deregistration from the newsletter is possible at any time and can be done either by a message to the contact option described above or via the designated unsubscribe link in the newsletter.
This website uses the services of MailChimp for sending newsletters. Provider is the Rocket Science Group LLC, 675 Ponce De Leon Ave. NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service that helps u.a. the dispatch of newsletters can be organized and analyzed. If you enter dates for the purposes of newsletter subscription (e.g., e-mail address), they will be stored on MailChimp's servers in the United States.
MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure compliance with European privacy standards in the United States.
With the help of MailChimp we can analyze our newsletter campaigns. When you open an e-mail sent by MailChimp, a file included in the e-mail (called web beacon) connects to MailChimp's servers in the United States. This way you can determine if a newsletter message has been opened and which links have been clicked on. In addition, technical information is collected (e.g., time of retrieval, IP address, browser type and operating system). This information can not be assigned to the respective newsletter recipient. They are used exclusively for the statistical analysis of newsletter campaigns. The results of these analyzes can be used to better tailor future newsletters to the interests of the recipient.
If you do not want analysis by MailChimp, unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter message. Furthermore, you can unsubscribe from the newsletter directly on the website.
Data processing is based on your consent (Article 6 (1) (a) GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the already completed data processing operations remains unaffected by the revocation.
The data deposited with us for the purpose of obtaining the newsletter will be stored by us from the newsletter until it has been removed from the newsletter and, after unsubscribing from the newsletter, deleted both from our servers and from the servers of MailChimp. Data that has been stored for other purposes with us (such as e-mail addresses for the members area) remain unaffected.
We have taken extensive technical and organizational measures to safeguard your information against possible risks, such as unauthorized access or access, unauthorized access, modification or dissemination, loss, destruction or misuse.
In order to protect your personal data from unauthorized access by third parties, we secure the data transmissions. using SSL encryption. It is a standardized encryption method for online services, especially for the Web.
Every time you access our Internet pages, usage data is transmitted through the respective Internet browser and stored in log files, the so-called server log files. The data records stored in this case contain the following data: domain from which the user accesses the website, date and time of retrieval IP address of the accessing computer website (s) visited by the user in the context of the offer, amount of data transmitted, browser type and version, operating system used, name of the Internet service provider, message whether the retrieval was successful. These logfile records are evaluated anonymously to improve the offering and make it more user-friendly, to find and fix bugs, and to control server load.
We may work with advertising partners to help us make our web site more interesting to you. For this purpose, in this case, when you visit our website, cookies from partner companies are stored on your hard disk (third-party cookies). If we cooperate with aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in the following paragraphs.
Please note that you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or can exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links:
Please note that if you do not accept cookies, the functionality of our website may be limited.
Using the analytics tool Google Analytics
Separate them for each browser you use.
You may also prevent the collection and processing by Google Inc. of this data by downloading and installing the browser ad-on available from the following link:
As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from entering this website in the future (this opt-out cookie only works in this browser and only for this domain, delete your cookies in this browser, you must click this link again):
An opt-out cookie is stored on your device for our web pages with effect for your currently used browser. If you delete your cookies in this browser, you must click on this link again.
This website uses Google Tag Manager. Google Tag Manager is a solution that enables marketers to manage site tags through a single interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect personally identifiable information. The tool triggers other tags, which may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager.
Use of Google AdWords Conversion Tracking
This website uses the online advertising program "Google AdWords" and as part of Google AdWords conversion tracking Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ( "Google"). We use the offer of Google Adwords to draw attention to our attractive offers with the help of advertising materials (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. We are interested in showing you advertisements that are of interest to you, to make our website more interesting to you and to achieve a fair calculation of advertising costs.
The conversion tracking cookie is set when a user clicks on a Google-served AdWords ad. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can not be tracked through AdWords advertisers' websites. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can block this usage by disabling the Google Conversion Tracking cookie through its Internet browser under User Preferences. You will not be included in the conversion tracking statistics. We use Google Adwords based on our legitimate interest in a targeted advertising gem. Art. 6 para. 1 lit. f DSGVO.
US-based Google LLC is certified under the US Privacy Shield, which ensures compliance with the level of data protection in the EU.
You can permanently deactivate cookie cookies by blocking them by setting your browser software accordingly or by downloading and installing the browser plug-in available under the following link:
Google Web Fonts
This site uses so-called web fonts, provided by Google, for the uniform representation of fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
To do this, the browser you use must connect to Google's servers. As a result, Google learns that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a consistent and attractive presentation of our online services. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
If your browser does not support web fonts, a default font will be used by your computer.
More information about Google Web Fonts can be found at https://developers.google.com/fonts/faq
We use Zoho CRM on this website. The provider is Zoho Corporation Pvt. Ltd, Estancia IT Park, Plot No. 140 151, GST Road, Vallancherry Village, Chengalpattu Taluk, Kanchipuram District 603 202, India (hereinafter "Zoho CRM").
Zoho CRM enables us to, among other things, manage existing and potential customers and customer contacts and organise sales and communication processes. The use of the CRM system also enables us to analyse and optimise our customer-related processes. The customer data is stored on the Zoho CRM servers. Details on the functions of Zoho CRM can be found here: https://www.zoho.com/de/crm/help/getting-started/key-features.html.
The use of Zoho CRM is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the most efficient customer management and customer communication possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO; the consent can be revoked at any time.
Data transfer to third countries outside the European Union is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.zoho.com/privacy/dpa/DPA_zoho_com.pdf.
We have entered into a contract for order processing (AVV) with the above-mentioned provider. This is a contract required by data protection law, which ensures that the provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.
For tracking the shipment we use the tool AfterShip (AfterShip Limited, Unit 15-20 ,39/F , One Mid Town, No.11 Hoi Shing Road, Tsuen Wan, N.T. Hong Kong). Aftership uses the tracking number of the respective transporter to inform the users about the current location of the consignment or their status. The data protection statement of AfterShip can be viewed here: https://www.aftership.com/privacy
For billing we use Sufio
. (Sufio Inc. 1317 Ynez Place Suite C & D
Delivery Notes: Orderly Print
For issuing the delivery notw we use orderly print by forsbergplustwo (Tranegårdsvej 74, 2900, Hellerup, Denmark, CVR: DK33799179 ,firstname.lastname@example.org) Forsbergpulstwo is dsgvo complient ant their privacy terms can be found unter: https://www.forsbergplustwo.com/pages/privacy-policy
We use Langify (langify GmbH & CO. KG, Stephansweg15, 32052 Herford, https://langify-app.com) for website translation. Langify doesn't store or use personal information and is fully DSGVO conform.
Use of payment service providers (payment service providers)
If you choose to use a payment method from the payment service provider Stripe, the payment will be processed via the payment service provider Stripe Payments Europe Ltd, Block 4, Harcourt Center, Harcourt Road, Dublin 2, Ireland, to which we will provide your information communicated during the ordering process and the information about Your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 para. 1 lit. b Pass on DSGVO. The transfer of your data is exclusively for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only insofar as it is necessary for this. For more information about Stripe's privacy, please visit https://stripe.com/de/terms
In particular, Stripe has published the following information on the nature, scope and purpose of the data processing: Datenschutzerklärung
, Privacy Shield-List e
Video Plugins (Vimeo, Youtube)
Our website includes plugins from video portal Vime or Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA. When you visit a page of our website that contains such a plugin, your browser connects directly to the servers of Vimeo. The content of the plugin is transmitted by Vimeo directly to your browser and integrated into the page. Through this integration, Vimeo receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Vimeo account or are currently not logged in to Vimeo. This information (including your IP address) is transmitted by your browser directly to a Vimeo server in the USA and stored there. If you are logged in to Vimeo, Vimeo can immediately allocate your visit to our website to your Vimeo account. If you interact with the plugins (such as pressing the start button of a video), this information will also be sent directly to a Vimeo server and stored there. The purpose and scope of the data collection and the further processing and use of the data by Vimeo, as well as your rights in this regard and setting options for the protection of your privacy can be found in the privacy notices of Vimeo: http://vimeo.com/privacy
Social Media Plugins (Facebook, Instagram)
NOTE: We have disabled all social media plugins and instead use the GDPR compliant simple links.
Facebook Pixel, Custom Audiences and Facebook Conversion
Within our online offer, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), is used due to our legitimate interests in the analysis, optimization and economic operation of our online offer and for these purposes.
Facebook is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active
With the help of the Facebook pixel, it is possible for Facebook, on the one hand, to determine the visitors to our online offer as a target group for the display of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook (so-called "Custom Audiences"). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of users and do not have a harassing effect. With the help of the Facebook pixel, we can also track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
The processing of the data by Facebook takes place within the framework of Facebook's data usage policy. Accordingly, general information on the display of Facebook ads, in Facebook's data usage policy: https://www.facebook.com/policy.php
. Specific information and details about the Facebook Pixel and how it works can be found in Facebook's help section: https://www.facebook.com/business/help/651294705016616.
You can opt-out of the Facebook Pixel's collection and use of your data to display Facebook Ads. To set which types of ads are displayed to you within Facebook, you can visit the page set up by Facebook and follow the instructions there on the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads
. The settings are done in a platform-independent manner, which means that they are applied to all devices, such as desktop computers or mobile devices.
/) and additionally the U.S. website (http://www.aboutads.info/choices
) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/
We have also enabled Automatic Advanced Matching as part of the Facebook Pixel feature. This feature of the Pixel allows us to send hashed emails, name, gender, city, state, zip code, and date of birth or phone number as additional information to Facebook if you have provided us with this data. This activation allows us to tailor advertising campaigns on Facebook even more precisely to people who are interested in our services or products.